Water & Sewer

Welcome to the Greene County’s Water & Sewer Department Page

Greene Water & Sewer Bills to be Reissued
Greene County is aware there are significant issues impacting some of the latest bills customers received from Greene County Water & Sewer Department. The County Administration is working with the department to add resources to review all the bills and make corrections. Customers can disregard their bills at this time. For those who wish to pay their September bills, the money will remain as a credit on their accounts until a reissued bill can be distributed.
“This is a new department that is still in a period of transition from the former water authority. During the startup of the new department, we’ve experienced several expected and unexpected challenges, including hiring and training new staff, bringing new software online, making necessary repairs, and documenting meter locations. We appreciate everyone’s patience with the process,” said County Administrator Cathy Schafrik.

Greene County officially assumed ownership and operations of the entire public water and sewer system from Rapidan Service Authority (RSA) in the County on June 23, 2023. Since that time, we’ve been working on several items in the transition. We have received questions from members of the public since we’ve taken over that we’ll try to answer in the FAQs below, along with some other questions that our staff have found to be often asked regarding the water and sewer systems.

Billing: We have completed our second meter reading and have mailed most bills. This is our second billing and we are still working through some issues, although we’ve made significant progress. These bills will be due November 6^th.  We are working to move bills back to a mid-month due date.  More will be coming on that in the future. The rates and fees are summarized in the Helpful Documents section of the website.

 White Run Water Supply Project: This project has been in various stages of planning and development for many years. We are working to develop a strategy to move this forward now that we have ownership of the infrastructure. Design plans are complete with some undergoing revisions due to County staff comments. Construction is expected to take several years before coming online. More information about the project will be posted in the near future.